Call Recording & Transcription Notice

HueVine — 17641 W 12 Mile Rd, Lathrup Village, MI 48076 · hello@huevine.com · (248) 234-5001 Effective Date: July 22, 2026

Why we record and transcribe

When you call, text, or message HueVine, we may record and create a written transcript of the communication so we can book and manage your appointments accurately, keep a correct record of what was discussed, train and quality-check our team, and protect both you and us with an accurate account of the conversation.

Who does the transcribing

The recording and transcription are performed by a service provider that acts on HueVine's behalf and under contract to HueVine — not as an independent listener. That provider is bound to keep your information confidential and use it only to provide the service to HueVine.

Your consent, and your choice

We ask for your agreement before recording, and you can decline. Because recording and transcription laws differ by state — and because we want your clear agreement either way — we disclose recording at the start of the interaction and treat your decision to continue as your consent. If you do not want to be recorded or transcribed, tell us and we will continue with you through a non-recorded channel (for example, in person or a live call handled without recording, where available). Declining does not affect the care or service you receive.

Accessible alternatives. If you are deaf or hard of hearing or use a relay service, TTY, or text, the same disclosure and choice apply in the channel you use — we provide the recording notice and honor a no-recording request in writing/text, not only by voice.

How your information is protected

A recording or transcript that includes your health information is treated as confidential, protected information and is handled under our Notice of Privacy Practices and internal safeguards. Access is restricted to authorized staff on a minimum-necessary basis, the records are stored in our protected systems rather than left in general-purpose tools, and they are retained and disposed of under our documented retention rules. We do not sell these records and we do not use them for third-party advertising. Your legal right to access your own records is never limited by these controls.

Contact

Questions about this Notice? Contact us at hello@huevine.com or (248) 234-5001. See also our Privacy Policy and Notice of Privacy Practices.